Salesforce Admin 201 Live Recordings

Module 1: Organization Administration and User Management in Salesforce CRM: shows you how to set up the organization-wide settings that affect the look and feel of the system and provide access to features for all users within the system.

Module 2 :Data Management: looks in detail at the data access security models in Salesforce CRM and the mechanisms to control access, such as Organization-wide Sharing Defaults (OWD) and sharing mechanisms.

Module 5: Salesforce CRM Functions: looks at the core functional areas within Salesforce CRM, such as Marketing Administration, Salesforce Automation,Customer Service, and Salesforce Chatter, and describes how you can administer and measure the process from campaign to customer and beyond.

Module 6: Extending Salesforce CRM: explains how Visualforce coding can be used to extend the standard page functionality in Salesforce CRM and provides an example walk-through of setting up an enterprise mash-up between a web utility and a Salesforce CRM Visualforce page.

Module 7: Best Practices for Enhancing Productivity: looks at methods to improve the experience of users in Salesforce CRM and the ways to measure user adoption. AppExchange Marketplace is covered along with best practices for app selection and a walk-through of the process of installing an app from AppExchange.